Australian Distributor

Returns & Refunds Policy

Thank you for shopping at Vista Power Technologies - Online Store.

If you are not entirely satisfied or there is a problem with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a full refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing and the receipt or proof of purchase, to:

Level 3, 480 Collins Street Melbourne, VIC 3000 Australia

Shipping charges

Typically shipping charges incurred in connection with the return of a product are non-refundable and to be borne by the customer.

However, in the case that the goods are being returned due to an error or fault by Vista Power Technologies, or were received by the customer in damaged condition, return shipping charges will be covered by Vista Power Technologies.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Goods received in damaged condition will be replaced at no additional cost to the customer, provided they are returned within the 30 day time frame listed above.

Sale items

Sale items can be fully refunded unless stated otherwise (in writing) as part of the advertised terms of sale.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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