Returns and Refunds Policy

Returns and Refunds Policy

At Vista Power Technologies, we value your business and are committed to providing the highest level of customer satisfaction. In accordance with Australian consumer protection laws and commercial trade laws, we have established the following Returns and Refunds Policy:

1. Consumer Guarantees

Under Australian Consumer Law (ACL), our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Eligibility for Returns and Refunds

You may return a product for a refund or exchange only if the product is faulty, damaged, or does not meet consumer guarantees. We do not accept returns or offer refunds if you change your mind, order the wrong product, or find a better price elsewhere.

To be eligible for a return or refund:

  • The product must be faulty, damaged, or not meet consumer guarantees.
  • A valid proof of purchase, such as a receipt or invoice, must be provided.

Products that do not meet these conditions will not be eligible for return or refund.

3. How to Initiate a Return

Before initiating a return, please contact our customer service team for assistance:

4. Return Shipping

To return the product, send it, along with the original packaging and proof of purchase, to:

  • Vista Power Technologies C/- KeepSpace, 4 Buontempo Rd, Carrum Downs, VIC 3201

5. Damaged or Defective Products

If you have received a damaged or defective product, please notify our customer service team immediately for assistance. We will work with you to resolve the issue in accordance with your rights under Australian consumer protection laws. This may include providing a replacement, repair, or refund as appropriate.

6. Manufacturer’s Warranty

Please be advised that the manufacturer’s warranty is applicable to the products we offer. You may organise warranty claims directly with the manufacturer. However, Vista Power Technologies is happy to provide assistance in this process if needed. This is in addition to the consumer guarantees under Australian Consumer Law.

7. Contact Information

For any further inquiries or questions regarding our Returns and Refunds Policy, please do not hesitate to contact our customer service team:

By adhering to this policy, we aim to protect both our customers and our business while remaining compliant with Australian consumer protection laws and commercial trade laws. This policy ensures that your rights as a consumer are protected, and we are committed to resolving any issues to your satisfaction. Thank you for choosing Vista Power Technologies.