Returns and Refunds Policy

Returns and Refunds Policy

At Vista Power Technologies, we appreciate your business and strive to provide the highest level of customer satisfaction. In accordance with Australian consumer protection laws and commercial trade laws, we have established the following Returns and Refunds Policy:

1. Eligibility for Returns and Refunds:

You may return a product for a refund or exchange within thirty (30) days from the date of original purchase, subject to the following conditions:

  1. The product was purchased within the past thirty (30) days.
  2. The product is in its original packaging, unused, and in a saleable condition.
  3. A valid proof of purchase, such as a receipt or invoice, is provided.

Products that do not meet these conditions will not be eligible for return or refund.

2. How to Initiate a Return:

Before initiating a return, please contact our customer service team for assistance:

By phone: 1300 878 287

By email:

3. Return Shipping:

To return the product, send it, along with the original packaging and proof of purchase, to:

4a Dallas Court, Hallam, VIC 3803, Australia

Please note that you will be responsible for any shipping costs associated with the return of the product. Shipping costs are non-refundable, and the risk of loss or damage during shipping lies with the customer.

4. Damaged or Defective Products:

If you have received a damaged or defective product, please notify our customer service team immediately for assistance. We will work with you to resolve the issue in accordance with your rights under Australian consumer protection laws.

5. Sale Items:

Sale items may also be returned for a refund or exchange if the eligibility criteria outlined above are met.

6. Manufacturer’s Warranty:

Please be advised that the manufacturer’s warranty is applicable to the products we offer. You may organise warranty claims directly with the manufacturer. However, Vista Power Technologies is happy to provide assistance in this process if needed.

7. Contact Information:

For any further inquiries or questions regarding our Returns and Refunds Policy, please do not hesitate to contact our customer service team:

By phone: 1300 878 287

By email:

By adhering to this policy, we aim to protect both our customers and our business while remaining compliant with Australian consumer protection laws and commercial trade laws.